Booking & gift policies

Buying online

When you buy a discovery flight, flight tour, gift card, training package or merchandise on gqaviation.org, payment is processed securely by our payment provider, and you'll get an email receipt. If you send a booking request instead, we'll contact you to take payment and schedule.

Within one business day, we'll contact you to schedule your flight or training. If you'd rather reach us first, call (215) 839-8507 or email gqaviationpne@gmail.com.

Scheduling and changes

• Flights are scheduled by appointment, based on your availability, an instructor's availability and the weather.
• Please give at least 24 hours' notice if you need to reschedule or cancel a scheduled flight.
• Please arrive 10 minutes before your flight time at Northeast Philadelphia Airport, 9800 Ashton Rd, Hangar A, Philadelphia, PA 19114.

Weather and maintenance

Safety comes first. Your pilot or instructor decides whether conditions are suitable to fly. If weather or a maintenance issue cancels your flight, we'll find you a new date at no charge.

Weight limit and waiver

• For safe weight and balance, the maximum is 250 lbs per person.
• Every guest signs a liability waiver before the flight.

Gift certificates and gift cards

• If you're buying a gift, tell us when you order. We'll email you a printable gift certificate.
• Gift certificates and gift cards are valid for at least five years from the date of purchase.
• The recipient schedules directly with us by phone or email.
• A gift card can be used toward discovery flights, flight tours or flight training.

Refunds

If your plans change, contact us before your scheduled flight and we'll work with you on a new date.

• Intro and discovery flights: full refund if you ask within 48 hours of purchase. After that, we'll gladly reschedule, but we don't offer refunds.
• Training packages: no refunds once training has started.
• Weather or maintenance cancellations: we find you a new date at no charge.
• Other purchases (flight tours, gift cards and merchandise): contact us and we'll review your request.

To ask for a refund, call (215) 839-8507 or email gqaviationpne@gmail.com.

Training packages

Before you start, we confirm in writing what your training package includes and any separate costs, such as FAA knowledge test and examiner fees. Every student learns at a different pace, so we'll also explain how any additional instruction or flight time is billed.

Groupon and other vouchers

Vouchers bought through Groupon or another reseller follow that reseller's terms. To book, send us your voucher code and preferred dates. A $30 per flight surcharge for fuel and landing fees is paid on arrival.

Merchandise

Hats and hoodies are pickup only, at our hangar at Northeast Philadelphia Airport (9800 Ashton Rd, Hangar A). We'll contact you within one business day to set a pickup time.

Privacy

We use your details only to process your order, schedule your flight and stay in touch about it. See our privacy notice.